Training
Training of reception-desk staff and sales staff
Employees are the most valuable capital resource for businesses. This is why investing efficiently in their development and motivation represents a key factor in maintaining and developing competitiveness.
Marie-Rose Münger has developed a unique and modular emotion-based training method which can take place in-company or in the field:
Training of reception-desk staff
How to make a positive first impression, to use effective words and appropriate vocal intonations whilst maintaining a proactive and enthusiastic attitude that will appeal to the client.
Training of sales staff
How to develop self-confidence and charisma to build impactful arguments and negotiate using well-matched verbal and non-verbal modes of communication to conclude the deal.